Refund & Cancellation Policy

1. No Refund Policy

Locked In operates on a strict no-refund, no-cancellation policy once you commit money and begin a 21-day challenge.

This policy is fundamental to how our Service works. The entire accountability mechanism relies on the fact that your financial commitment is binding and irreversible.

2. What This Means

2.1 Once You Lock In

When you commit money ($100-$250) and start a 21-day habit challenge:

• You cannot cancel the commitment
• You cannot request a refund
• You cannot change your habit
• You cannot modify the commitment amount
• You cannot pause or extend the 21-day period

2.2 Money You Forfeit

If you fail to complete your habit on any day during the 21-day period, you forfeit the potential reward from that day. All forfeited money becomes revenue of Locked In and will not be:

• Returned to you
• Donated to charity
• Given to other users
• Held for your next attempt
• Available for refund under any circumstances

3. Why This Policy Exists

Our Service is not a traditional subscription or purchase. It's a financial commitment mechanism designed to create real accountability. If we allowed refunds or cancellations:

• Users could back out when things get difficult
• The accountability mechanism would have no teeth
• The Service would become just another habit tracker (which don't work)

The financial commitment only works because it's real. You know this before you lock in.

4. Exceptions

Refunds will ONLY be issued in the following extremely limited circumstances:

4.1 Technical Errors by Locked In

If our Service experiences a technical failure that prevents you from submitting proof of habit completion, and you can demonstrate you completed your habit, we will review on a case-by-case basis.

4.2 Fraudulent Charges

If you did not authorize a charge, or if you were charged an incorrect amount due to a system error, we will issue a refund.

4.3 Service Unavailability

If Locked In is unavailable for more than 24 consecutive hours during your commitment period, preventing you from submitting proof, we will review for potential refund.

4.4 What Does NOT Qualify

The following are NOT valid reasons for a refund:

• Personal emergencies or illness
• Travel or schedule changes
• Change of mind
• "I didn't understand what I was signing up for"
• Financial hardship
• Difficulty completing the habit
• Dissatisfaction with the Service
• Third-party integration issues (Strava, Apple Health, etc.)

5. Pre-Commitment Period

You can cancel your account and receive a full refund of any uncommitted funds before you officially start a 21-day challenge. Once you click "Start Challenge" and the first day begins, this policy takes effect immediately.

6. Chargebacks

Initiating a chargeback for a legitimate commitment that you failed to complete is considered fraud. If you file a chargeback:

• Your account will be permanently terminated
• You will be banned from using Locked In
• We will dispute the chargeback with evidence of your agreement to these terms
• We may pursue legal action if appropriate

Chargebacks are only appropriate for unauthorized charges or technical errors covered in Section 4.

7. Earning Money Back

The only way to "get your money back" is to successfully complete your habit every day for 21 days. When you complete all 21 days:

• You earn back the accumulated rewards from reward days
• Most users earn back 80-100% of their committed amount
• Money is returned to your original payment method within 5-7 business days

8. Questions About This Policy

If you have questions about this refund policy before committing, please contact us at support@lockedin.app

We strongly encourage you to fully understand this policy before locking in money. Once you start a challenge, this policy is binding.

9. Acknowledgment

By using Locked In and committing money, you explicitly acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy. You understand that forfeited money becomes revenue of Locked In and will not be returned under any circumstances except those outlined in Section 4.

10. Contact

For questions or to request a refund for a qualifying exception, contact: support@lockedin.app